We're a fast-moving company that is laser-focused on transforming the insurance industry – making insurance placement easier and more accurate for everyone. At VirtualMGA, our team members enjoy the energy and the close-knit camaraderie of a start-up with the stability and strength of an established company with ten years of experience.
Our new hires benefit quickly from our open atmosphere and our knowledge sharing culture, and we do our very best to promote from within. In fact, almost 25% of our employees began in our intern training program and advanced to full-time positions. Join our team and make a quick impact on the industry.
Senior Account Manager
Virtual MGA is looking for a person to serve as a Senior Account Manager. This role will handle existing clients and will be the client advocate to make sure their needs are being met. Senior Account Managers work with small to mid-size clients or on National accounts assisting an Account Executive. Senior Account Management activities will include regular client communications, creating annual account plans, prioritizing client support items and steering clients through the Support process, and requirements capture for any new functionality required. The Senior Account Manager is also responsible for overall analysis of client interaction with the VMGA platform to maximize utilization. Additionally, the Senior Account Manager may assist the National Accounts Executives in supporting national clients. This position is located in our office in Austin, Texas.
Develop and execute detailed road map account plans annually
Develop and maintain long-term relationships with clients
Client retention and identify opportunities for additional enhancements
Lead and facilitate resolution of any client issues, changes or enhancements
Capture requirements for any enhancements or changes and drive them through delivery to client
Creating meeting agendas, capturing meeting notes, and creating configuration specifications
Preferred qualifications and experience for the position:
5+ years of proven, successful experience in external account management (client facing)
5+ years in some form of client facing role or business leadership role
5 years experience as an insurance underwriter, customer service representative or insurance company marketing representative
Basic knowledge of the Property & Casualty insurance market
Excellent presentation skills
Ability to interact with clients at all levels, Executive to Administrative
Strong client empathy characteristics
Virtual MGA is searching for someone who can work in a wide range of functional and technical domains, and who can demonstrate prior success in full stack development, R&D and/or POC assignments. Primary role is core app development with web service integration. This is not a front end, web design position. Knowledge of both Java EE and PHP are critical, as are other skills required in typical LAMP and JEE environments. Working in a team environment, this developer will build full stack, high-volume, low-latency applications for critical systems, delivering high-availability and performance.
This senior developer MUST be able to build core Java and PHP components from scratch; it is not sufficient to just enhance existing components. The hired team member will be able to do work on all aspects independently and in collaboration with technical and business leadership.
This is a goal oriented environment, and is not a task driven environment. Full stack experience is critical. We are specifically looking for a Sr. developer who's used to making significant contributions to an entire ecosystem, not just one component or application.
Agile and goal-oriented, comfortable working in small collaborative technical and cross-functional groups, to support aggressive business and technical objectives
Proven ability to design and develop multi-tier web applications using core PHP, Java & OOP
Experience with LINUX, Glassfish (or similar), NGINX, MySQL; Apache Tomcat, TomEE and Apache Web Server are all a plus
Useful add on experiences include PHP, Java and MySQL performance engineering, a knowledge of MySQL technologies including MyISAM and InnoDB and partitioning thereof, as well as general DevOps experience, and familiarity with AWS and cloud computing
Capable of designing and developing user interfaces for dynamic configuration of runtime business rules
In addition to the emerging Java requirement, and ability to support legacy PHP applications is required
70% Java and PHP Development and support: Develop, integrate, and test complex enterprise applications using Java, J2EE, Web Services, JDBC, JSP, and XML on Glassfish
30% Problem Solving: Working with other senior developers and an architect to critique and modify the system architecture and create solutions for technical problems that arise
The VMGA Quality Assurance resource (QA) reports to the Quality Lead at VMGA. The QA is responsible for performing tests on VMGA software releases to isolate and identify issues. The QA resource initiates tests, analyzes results, and clearly documents findings. The QA is responsible for working closely with the Program Manager in receiving and returning quality assurance tasks within the production support process. The QA resource works with the Configuration Analyst (CA) on explaining findings.
Assist in drafting quality assurance policies and procedures
Interpret and implement quality assurance standards
Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
Record and document results as compared to expected results. Document variances for both current and historical analysis
Keeps automated test scripts up to date with ongoing production changes
Develops automated test scripts when required
Assist support team in efforts to troubleshoot software applications to isolate the source of a problem and provide satisfactory resolution so that the application meets availability and quality standards
Prepare reports to communicate outcomes of quality activities
Analyze data to identify areas for improvement in the quality system
Understand the involvement of company personnel, including support, account management, service, interns and management resources, in order to discuss performance objectives and customers’ expectations.
Establish productive, professional relationships with internal personnel
Participate in creative approaches to problem solving and quality deliverables
Participate and prepare for assigned meetings.