Why VirtualMGA

We're a fast-moving company that is laser-focused on transforming the insurance industry – making insurance placement easier and more accurate for everyone. At VirtualMGA, our team members enjoy the energy and the close-knit camaraderie of a start-up with the stability and strength of an established company with ten years of experience.

Our new hires benefit quickly from our open atmosphere and our knowledge sharing culture, and we do our very best to promote from within. In fact, almost 25% of our employees began in our intern training program and advanced to full-time positions. Join our team and make a quick impact on the industry. 

 


Senior Account Manager

Virtual MGA is looking for a person to serve as a Senior Account Manager. This role will handle existing clients and will be the client advocate to make sure their needs are being met. Senior Account Managers work with small to mid-size clients or on National accounts assisting an Account Executive. Senior Account Management activities will include regular client communications, creating annual account plans, prioritizing client support items and steering clients through the Support process, and requirements capture for any new functionality required. The Senior Account Manager is also responsible for overall analysis of client interaction with the VMGA platform to maximize utilization. Additionally, the Senior Account Manager may assist the National Accounts Executives in supporting national clients. This position is located in our office in Austin, Texas. 

Key responsibilities:

  • Develop and execute detailed road map account plans annually
  • Develop and maintain long-term relationships with clients
  • Client retention and identify opportunities for additional enhancements
  • Lead and facilitate resolution of any client issues, changes or enhancements
  • Capture requirements for any enhancements or changes and drive them through delivery to client
  • Creating meeting agendas, capturing meeting notes, and creating configuration specifications

Preferred qualifications and experience for the position:

  • 5+ years of proven, successful experience in external account management (client facing)
  • 5+ years in some form of client facing role or business leadership role
  • 5 years experience as an insurance underwriter, customer service representative or insurance company marketing representative
  • Basic knowledge of the Property & Casualty insurance market
  • Excellent presentation skills
  • Ability to interact with clients at all levels, Executive to Administrative
  • Strong client empathy characteristics

Business Analyst

Virtual MGA is looking for a strong Business Analyst to serve as the primary liaison between the client and the configuration team to make sure business process requirements are captured correctly and ultimately delivered back to the client. The Business Analyst is responsible for analyzing, designing and documenting business processes of prospective clients as well as documenting detailed product functional requirements. The Business Analyst must be able to work in a rapid environment and work on multiple client implementations simultaneously. Candidates must be competent in Microsoft Office and demonstrate the ability to deconstruct an Excel spreadsheet. The Business Analyst is an active participant in all phases of the client implementation process and must work collaboratively across multiple stakeholders (configuration analyst, account manager, Q/A, and project manager, as well as the client). Candidates must possess strong analytical skills, critical reasoning and excellent communication skills. This position is located in either our London office and our Austin office.

Key responsibilities:

  • Capture, document and update process flows, rating algorithms, business rules, and output documents from client and translate these into both a functional specification and configuration specification

  • Manage multiple client engagements simultaneously

  • Ensure delivered product meets client requirements and expectations (2 or 3 simultaneously)

  • Document any client requests for functionality not contained in the current product and create the technical specification for the development team to address

  • Coordinate with QA team to ensure complete coverage of requirements by testing team

  • After implementation, work with clients to identify and document change requests and communicate these to the configuration and/or development team

Qualifications and experience for the position:

  •  5+ years of software development business analysis experience including requirements gathering and creation of specification documents
  •  5+ years of working in a client interaction role (external clients not internal)

  • Effective communicator both written and oral and capable of working with dispersed teams

  • Bachelors degree in Management Information Systems, Computer Science, finance or closely related field

  • Experience in property & casualty insurance

  • Intermediate to advanced Microsoft Excel skills

  • Project management experience is a plus

  • Experience in data analytics is a plus

  • Experience with Ace Project or SmartSheet Project Management Platforms is a plus


Underwriting Configuration Analyst

Virtual MGA is looking for an individual to be part of our client implementation team as a Underwriting Configuration Analyst. The primary responsibility of this position is to review the business requirements captured by the requirements analyst and create/build the desired product on the transaction platform using our propriety software framework.  The candidate must be able to work in a rapid environment and work on multiple client implementations simultaneously.  Candidates must be competent in MS Excel and demonstrate they can understand and deconstruct an Excel rating matrix for purposes of building the same product onto the platform. The Underwriting Configuration Analyst is an active participant in all phases of the client implementation process and must work collaboratively across multiple stakeholders (requirements analyst, account manager, Q/A, and project manager, as well as the client). Candidates must possess strong analytical skills, critical reasoning and excellent communication skills. This position is located in our office in London.

Basic Qualifications:

  • 2 years plus of documenting or working with detailed business process flows, technical manuals, web flows

  • 2 years plus of requirements analysis experience

  • 2 years plus of financial analysis can also be substituted for some of the above qualifications

  • Proficient in MS Excel

Preferred Qualifications:

  • Experience in property & casualty underwriting

  • Experience in product implementation or utilizing a cloud-based tool set

  • Experience working in a client interaction rule